To bridge the gap between your digital item [NFT] and your physical asset, every order follows these five phases:
Phase 1: User Redemption
- Owner Action: Item owner selects the asset for redemption and provide a precise shipping address.
- Payment: Pay the system-calculated shipping fee to create the order.
Phase 2: Pending Shipment
- Asset Escrow: The system automatically transfers the NFT to the Sky Mavis Treasury Account. This prevents the asset from being traded on the market while it is in transit.
- Fund Transfer: Shipping fees are released to the Retailer.
- Notification: Both parties receive an automated email confirmation.
Phase 3: Retailer Handling & Coordination
Disclaimer & Responsibility: In this phase, the Retailer and Owner coordinate directly. Both parties acknowledge and take full responsibility for the shipment methods and customs declarations agreed upon during their private consultation. Volt Marketplace provides the platform for this coordination but is not liable for the risks associated with private shipping arrangements.
Shipment Verification and Consultation: It is recommended that the Retailer reaches out to the Owner to:
- Confirm Stock: Verify the physical item is secured and ready in the vault.
- Discuss Shipment Method: Align on the preferred carrier. Both professional services (e.g., DHL, FedEx) and alternative shipment agencies (which may not provide tracking) are permitted, provided both parties agree to the method.
- International Customs Alignment: For cross-border shipments, both parties must fulfill their respective customs obligations: The Retailer handles export declarations, while the Owner assumes full responsibility for import clearance, including any applicable taxes, duties, and local restrictions.
Dispatch: Once the carrier or agency picks up the item, the Retailer will mark the order as "Shipped." The Retailer is expected to provide a clear explanation of the chosen shipment method and a valid Tracking Code (if available) in the portal.
Shipment SLA
The 5-Day Shipping Window: Retailers are expected to mark the item as "Shipped" in the portal within 5 working days of the order being created. If a Retailer fails to provide shipment details within this window, the Owner is eligible to raise a "Shipping Dispute" via the Support Portal.
Phase 4: Delivery & Transit [Logistics]
- Status: The order is now with the third-party logistics provider (e.g., DHL or Domestic carrier).
- Visibility: As Volt does not have direct integration with carriers at this stage, users must use the provided tracking code on the carrier's official website for updates.
Phase 5: Delivery Confirmation
- Inspection: Upon receiving the item, it is recommended that the Owner inspects the physical condition against the standards provided in our guidance.
- The 1-Month Completion Window: During the initial launch, an order is considered successfully completed if no report is filed within 1 month of the "Shipped" date.
- Finalization: Once this 1-month window closes without a dispute, the transaction is finalized, and no further claims regarding the condition or delivery of that item will be accepted.
Fulfillment Issues
For items that arrive damaged, packages that go missing, or retailers who fail to ship, please refer to our Unboxing and Dispute Policy for full protection guidelines.