Getting your physical cards from the Volt! is a straightforward process. Once you’ve collected cards in your digital inventory, you can have them shipped directly to your door.

Here is a step-by-step guide on how to redeem your items.

How to Redeem Your Cards

Step 1. Access Your Inventory

Once logged into your Volt! account, navigate to the Profile icon (the circular avatar) in the top-right corner of the screen. From the dropdown menu, click on Inventory. This page displays your full collection of owned cards that are eligible for redemption.

Step 2. Select Your Cards

To choose the cards you want to receive physically:

1. Locate the card in your inventory.
2. Click the "+" (plus) sign on the top right corner of the card thumbnail.
3. A checkmark will appear, and the item will be added to your redemption queue. You can see the total number of selected items in the counter at the bottom of the screen.

Alternatively, you can use the textbox counter or the slider below to quickly choose multiple items from left to right.

Step 3. Start the Redemption Process

Once you have selected your cards, click the Receive physical item button located at the bottom right of the page.

Step 4. Choose Your Redemption Method

A window will appear asking how you would like to receive your items. Select one of the two following options:

[OPTION A] Delivery

Select this if you want the items delivered to your address.

(1) Enter Shipping Information

A "Shipping Information" window will appear. You will need to provide:

• Personal Information: Full name, phone number, and email address.
• Shipping Address: Country, Postal Code, and Street Address.

Note: Ensure your address is exact to avoid any delivery issues.

(2) Pay Shipping Fees

After entering your details, click Next to view the shipping summary. The shipping fee is calculated based on the merchant's location and your delivery address. 

Once you confirm and pay the fee, both you and the retailer will receive email notifications confirming that an order has been made. The shipping request is sent to the retailer, while you received the shipping order confirmation.

A confirmation message will be shown on the page once order is successful.

(3) Shipping & Tracking

• Merchant Fulfillment: The retailer (e.g., Bean TCG) is responsible for packing and shipping your items. They will use the courier and delivery service of their choice.
• Tracking Numbers: Once the merchant has processed your order and handed it over to the courier, you will be provided with a tracking code so you can monitor your package's progress.

"Shipping Not Supported"

If you see a red error message stating "Sorry, this merchant does not support shipping to your region," it means the specific retailer does not currently have a delivery route to your country.

In this case, you can check out if the pickup option is available. If you don't prefer the other option, you can:

1. Keep the card in your digital inventory to sell or trade later.
2. Wait to see if the merchant expands their shipping regions in the future.

[OPTION B] Pickup

Select this if you prefer to collect your items directly from the merchant's location.

(1) Review Pickup Details

A "Personal Information" window will appear. You will need to provide:

• Full Name
• Phone number
• Email address

Once you go to the retailer store, your personal information and confirmation email will serve as proof before you're able to claim your items.

(2) Confirm Items for Pickup

Confirm each item that you wish to pickup at their store locations.

If items are not available locally, you will get a notice that some items are located in different countries.

(3) Confirm the Pickup Order

Once the order is completed, the retailer will start readying/packing the ordered items.

You will receive an email notification when the retailer has prepared your cards and they are ready for pickup.

(4) Pickup at the Store

Ready your confirmation email as proof of order before you go to the store for pickup.

"Pickup isn't available for this retailer"

If you see a red error message stating "Pickup isn't available for this retailer. Please choose delivery.", it means the specific retailer does not currently support direct pickup from their physical shop.

In this case, you can check out if the delivery option is available. If you don't prefer the other option, you can:

1. Keep the card in your digital inventory to sell or trade later.
2. Wait to see if the merchant supports physical shop pickup in the future.