If you have not received your funds after completing a deposit on Volt, you can follow the steps below to identify the issue and what to do next.
Local Payment Methods
Volt uses a third-party provider via Onramper to process local payment methods (fiat-to-crypto). If you added funds to your Volt balance using a local method and they have not arrived, you will need to contact the specific provider used for your transaction.
If you used Transfi specifically: If your deposit was processed through Transfi and is still missing, please contact their support team directly to request a status update or manual review: Transfi Support Portal
If you used other Onramper providers: Onramper connects you to various providers. You can find their support details and how to track your order here: Onramper Help Center
Note: When reaching out to support, have your Email Address, and Account ID (deposit address) associated with your Volt account ready, and include the transaction details (e.g., screenshots, amounts, etc.) to help them find your payment faster.
Token Deposits
If you deposited tokens and the funds have not arrived, ensure that you sent them to the correct deposit address for the specific token and network. For this example, we’ll be verifying a USDC transfer sent to a Volt deposit address via the Ronin Network. To do this:
1. First, you need to find your Volt deposit address. Log in to your Volt account, then click your balance and select Add funds.
Under the Deposit tokens tab, select the currency and the network you used for the transfer. Take note of the specific Volt deposit address assigned to that token and network.
2. After that, go to the blockchain explorer for the network you used (e.g., Ronin Explorer for the Ronin Network). Paste your wallet address into the search bar, then go to the Transfers tab, find the transaction where you sent tokens from your wallet address to the Volt deposit address you saw on Step 1, and click it.
Take note of the "To" address and the token listed in that transaction.
3. Compare the details from the Transaction on the blockchain explorer (Step 2) with the Volt deposit tokens pop-up box (Step 1):
If they don't match/you can’t find the transaction: You may have used the wrong network or token for the transfer. In these cases, funds are unfortunately considered lost.
If they do match: If the addresses and tokens are identical but your balance hasn't updated, please submit a support ticket for assistance.